Table Top Warfare do not offer refunds on the basis change of mind so please choose carefully. This policy outlines below the circumstances and processes that follow for damaged, defective, missing and cancelled pre-orders for Table Top Warfare in-store and online.
Damaged or Defective Items
We do our best to package our items as safely as possible so that they arrive in the same state as they leave our store. Sometimes during the delivery process these items and packages can become damaged. Please inspect your order upon delivery or collection and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Some items from Table Top Warfare will include lots of different bits and pieces which have the potential to occasionally be left out of products. If you find that you are missing something from within one of your products, then do not hesitate to contact us at firstname.lastname@example.org so we can organize replacements for you.
Exceptions / non-returnable items
Certain types of items cannot be returned, like wearable merchandise, hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on clearance items or gift cards.
Unfortunately, due to our ordering, packing and shipping processes, we will be unable to offer a refund on Pre-orders if the cancellation request is made within 3 days of the release date.